Shipping policy
SHIPPING POLICY
Thank you for shopping with FETCHCRATE. We are committed to getting your order to you as quickly and reliably as possible. Please review our shipping policy below so you know exactly what to expect after placing your order.
Order Processing All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. During high-volume periods such as sales or holidays, processing may take slightly longer. You will receive a confirmation email once your order has been placed, and a second notification when your order has shipped.
Shipping Rates We offer a flat shipping rate of $4.99 on all orders, regardless of order size or destination within our shipping zones. No minimum purchase is required to qualify for this rate.
Delivery Time Once your order has been processed and shipped, please allow 7–15 business days for delivery. Total delivery time is your processing time plus your shipping transit time. While we do our best to meet these estimates, delivery dates are not guaranteed.
Order Tracking Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your delivery status through the carrier's website. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.
Possible Delays FETCHCRATE is not responsible for delays caused by carrier disruptions, customs processing, severe weather, or other circumstances beyond our control. If your order has not arrived within 20 business days of your ship date, please contact us and we will investigate on your behalf.
Wrong or Undeliverable Address Please double-check your shipping address before completing your order. FETCHCRATE is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.
Contact Us If you have any questions about your shipment or need assistance tracking your order, please reach out to us at support@fetchcrate.site. We typically respond within 1–3 business days and are happy to help.